General information
| Scenario | SOLMAN | |
|---|---|---|
| Implementing class | /INT4/IFTT_CM_SOLMAN | |
| XSLT1 | RequestGuid.xslt | Incident Guid request |
| XSLT2 | RequestSystemGuid.xslt | System Guid Request |
| XSLT3 | ProcessIncident.xslt | Request creating incident |
| XSLT4 | ReadCompleteIncident.xslt | Request reading incident status |
| XSLT5 | CloseIncident.xslt | Request closing incident |
| XSLT6 | AddInfo.xslt | Request adding infos (texts and urls) to incident |
Configuration
In order to enable integration between IFTT and SolMan you need to activate ICT_SERVICE_DESK_API.
All necessary steps are described in links:
- https://blogs.sap.com/2015/03/11/how-to-create-incident-in-solution-manager-71-from-the-soapui-or-any-other-external-application/
- https://blogs.sap.com/2013/03/09/activating-ictservicedeskapi-in-71/
Go to transaction SPRO and go to SAP Solution Manager → Capabilities (Optional) → IT Service Management → External Integration → External Service Desk → Web Service - based Configuration:
- Create the technical user that will be used to call the web service
- Activate service ICT_SERVICE_DESK_API in the transaction SICF
- Configure the service provider for the service ICT_SERVICE_DESK_API in SOAMANAGER
- Configure Service Consumer. If the application has the SOAP API, provide the WSDL
Add a new entry in table ICT_SYSCONF:
- Third party guid - generate your own GUID, this one will be used as Requester Guid in web service requests
- Logical port - port you defined in step 4 of activating ICT_SERVICE_DESK_API
- Name - type any name you like
Next step is to define value mapping:
Fill entries as provided on the screenshot:
External Service Desk ID is the GUID you provided in ICT_SYSCONF.