General information
| Scenario | SOLMAN | |
|---|---|---|
| Implementing class | /INT4/IFTT_CM_SOLMAN | |
| XSLT1 | RequestGuid.xslt | Incident Guid request |
| XSLT2 | RequestSystemGuid.xslt | System Guid Request |
| XSLT3 | ProcessIncident.xslt | Request creating incident |
| XSLT4 | ReadCompleteIncident.xslt | Request reading incident status |
| XSLT5 | CloseIncident.xslt | Request closing incident |
| XSLT6 | AddInfo.xslt | Request adding infos (texts and urls) to incident |
ICT_SERVICE_DESK_API Configuration
In order to enable integration between IFTT and SolMan you need to activate ICT_SERVICE_DESK_API.
...
External Service Desk ID is the GUID you provided in ICT_SYSCONF.
XSLT Configuration
In order to send correct requests to SolMan ICT_SERVICEDESK_API you need to configure XSLTs
| XSLT1 | RequestGuid.xslt | |
|---|---|---|
| XSLT2 | RequestSystemGuid.xslt | |
| XSLT3 | ProcessIncident.xslt | |
| XSLT4 | ReadCompleteIncident.xslt | |
| XSLT5 | CloseIncident.xslt | |
| XSLT6 | AddInfo.xslt |