SolMan

General information

ICT_SERVICE_DESK_API Configuration

In order to enable integration between IFTT and SolMan you need to activate ICT_SERVICE_DESK_API.

All necessary steps are described in links:

1. https://blogs.sap.com/2015/03/11/how-to-create-incident-in-solution-manager-71-from-the-soapui-or-any-other-external-application/
2. https://blogs.sap.com/2013/03/09/activating-ictservicedeskapi-in-71/

Go to transaction SPRO and go to SAP Solution Manager → Capabilities (Optional) → IT Service Management → External Integration → External Service Desk → Web Service - based Configuration:

1. Create the technical user that will be used to call the web service
2. Activate service ICT_SERVICE_DESK_API in the transaction SICF
3. Configure the service provider for the service ICT_SERVICE_DESK_API in SOAMANAGER
4. Configure Service Consumer. If the application has the SOAP API, provide the WSDL

Add a new entry in table ICT_SYSCONF:

• Third party guid - generate your own GUID, this one will be used as Requester Guid in web service requests
• Logical port - port you defined in step 4 of activating ICT_SERVICE_DESK_API
• Name - type any name you like

Next step is to define value mapping:

Fill entries as provided on the screenshot:

External Service Desk ID is the GUID you provided in ICT_SYSCONF.

XSLT Configuration

In order to send correct requests to SolMan ICT_SERVICEDESK_API you need to configure XSLTs