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1. Create the technical user that will be used to call the web service and assign following roles:
   
   1. SAP_BC_WEBSERVICE_USERSAP_CM_MANAGED_ADMIN
   2. SAP_SMWORK_CHANGE_MAN
   3. SAP_SMWORK_INCIDENT_MAN
   4. SAP_SMWORK_SM_ADMIN
   5. SAP_SUPPDESK_CREATE
   6. SAP_SM_CRM_UIU_SOLMANPRO
   7. SAP_SM_CRM_UIU_SOLMANPRO_CREA
   8. SAP_SM_CRM_UIU_SOLMANREQU
2. Activate service ICT_SERVICE_DESK_API in the transaction SICF
3. Configure the service provider for the service ICT_SERVICE_DESK_API in SOAMANAGER
4. Configure Service Consumer. If the application has the SOAP API, provide the WSDL

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