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In order to send correct requests to SolMan ICT_SERVICEDESK_API you need to configure XSLTs in transaction /INT4/IFTT_IMG → Run Configuration wizard → Maintain Change Management Integration:

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You need to upload proper XSLTs to matching fields.

The great advantage is that user is enabled to modify information passed to SolMan by modifying XSLTs.

XSLT1	RequestGuid.xslt	No configuration
XSLT2	RequestSystemGuid.xslt	No configuration
XSLT3	ProcessIncident.xslt	Insert generated Guid from ICT_SYSCONF into <RequesterGuid> field Insert number of reporter in SolMan into <ReporterId> Insert short description into <ShortDescription> (max 40. signs) Insert incident priority in <Priority> Inser language in <Language> Insert requested begin and end of incident in <RequestedBegin> and <RequestedEnd> in format YYYYMMDD Inser value into <IctId> Insert <PersonId> from <ReporterId> <PersonIdExt> may remain 'dumy' Insert <FirstName> and <LastName> Insert <Email> of IctPerson. It is very important that <IctPersons> exists in the query, otherwise webservice throws an error Insert 'SU99' into <TestType> Under <Texts> → <item> insert any description you want. You can use fields provided in structure /int4/iftt_st_tc_res. Remember, that <IctPerson> has to exists and all fields <PersonId> and <Langauage> have to contain the same values.
XSLT4	ReadCompleteIncident.xslt	NECESSARY: Insert generated Guid from ICT_SYSCONF into <SystemGuid> field
XSLT5	CloseIncident.xslt	NECESSARY: Insert generated Guid from ICT_SYSCONF into <RequesterGuid> field Regarding rest of fields - refer to XSLT3 description
XSLT6	AddInfo.xslt	NECESSARY: Insert generated Guid from ICT_SYSCONF into <RequesterGuid> field Regarding rest of fields - refer to XSLT3 description

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Old Version 5

New Version 6

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