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XSLT1RequestGuid.xslt No configuration
XSLT2RequestSystemGuid.xsltNo configuration
XSLT3ProcessIncident.xslt
  1. Insert generated Guid from  ICT_SYSCONF into <RequesterGuid> field
  2. Insert number of reporter in SolMan into <ReporterId> 
  3. Insert short description into <ShortDescription> (max 40. signs)
  4. Insert incident priority in <Priority>
  5. Inser language in <Language>
  6. Insert requested begin and end of incident  in <RequestedBegin> and <RequestedEnd> in format YYYYMMDD
  7. Inser value into <IctId>
  8. Insert <PersonId> from <ReporterId>
  9. <PersonIdExt> may remain 'dumy'
  10. Insert <FirstName> and <LastName>
  11. Insert <Email> of IctPerson. It is very important that <IctPersons> exists in the query, otherwise webservice throws an error
  12. Insert 'SU99' into <TestType>
  13. Under <Texts> → <item> insert any description you want. You can use fields provided in structure /int4/iftt_st_tc_res.

Remember, that <IctPerson> has to exists and all fields <PersonId> and <Langauage> have to contain the same values.

XSLT4ReadCompleteIncident.xsltNECESSARY: Insert  generated Guid from  ICT_SYSCONF into <SystemGuid> field
XSLT5CloseIncident.xslt

NECESSARY: Insert generated Guid from  ICT_SYSCONF into <RequesterGuid> field

Regarding rest of fields - refer to XSLT3 description

XSLT6AddInfo.xslt

NECESSARY: Insert generated Guid from  ICT_SYSCONF into <RequesterGuid> field

Regarding rest of fields - refer to XSLT3 description


Usage

When you go to SolMan to specific incident:

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  • In Description you will see what was typed in <ShortDescription> in ProcessIncident.xslt.
  • Reported by is assigned to <PersonId> in ProcessIncident.xslt
  • Priority is <Priority> in ProcessIncident.xslt

In text section you will see Information typed in <Texts> → <item> in ProcessIncident.xslt when incident is created, in AddInfo.xslt when incident is updated:

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  • SOL_EXT_SERV is a technical user defined earlier
  • 0000000141 is <PersonId> from the request

In Attachments section you will see URLs linked to test case report in IFTT:

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